Data We Collect and Why We Use It
When you open an account, we collect your name, email address, contact number and the wallet or payment method you use — DANA, OVO or GoPay. This allows us to process your deposits and withdrawals and to verify your identity when required. We also collect device
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information, IP address and session activity to keep your account secure and to detect unusual access patterns. If you use live chat or email to reach our support team, those conversation records are stored to help resolve any follow-up queries you raise. Cookies on our site
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track session state and preferences — not personal financial data. We do not collect payment credentials such as your DANA PIN or OVO password; those stay with your e-wallet provider. Data shared with payment processors is limited to what is needed to complete the transaction, and
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those processors are bound by their own data protection obligations. Availability of certain features and data processing practices depends on local law and eligible regions. We review our data practices periodically and update this policy when our processes change.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.